FAQ

Your order will been confirmed with a 5 digit order number (Eg: #00000). We ship all orders within 24-48 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.

No problem; reach out to our Whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.

All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest.

However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to ordersupport@blnkz.com immediately with your order number and the changes to be made and the team will happily assist you.

Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to ordersupport@blnkz.com immediately with your order number and the changes to be made and the team will happily assist you.

In the case of a GIFT CARD, simply use the code provided to you on email at the end of the checkout process. GIFT CARD can be used for purchases made online and in-store.

Please note that there is a validity of 6 months from the date of issue on any GIFT CARD sent out. Make sure to have this utilised in this period as your GIFT CARD will expire post the timeline.

In-store purchases: can be done through the following payment methods: Cash, Card, Amex and UPI.

Online purchases: can be done through the following payment methods: Card, Amex and UPI. Please note that we accept COD for online purchases.

At our brand, we strive to provide our customers with exclusive and unique designs that stand out from the rest. As such, we do not restock designs or sizes once they are sold out. This ensures that our customers can enjoy the exclusivity of our brand and look forward to our next drop.

We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned to Origin (RTO).

To avoid an RTO, please make sure to inform us about the same on ordersupport@blnkz.com so that we can hold our shipment until you are available at the location.

Kindly drop in an email to ordersupport@blnkz.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.

Kindly drop in an email to ordersupport@blnkz.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.